How we work together
These are the plain-English terms behind every Quietly Sorted proposal. Quietly Sorted is a trading name of Zac Grierson.
The proposal
Your proposal lists what we will build, a fixed setup fee, the monthly fee and the date it will be live. The price doesn't change once you accept, unless you ask us to add something, in which case we quote that separately in writing first.
Paying
The setup fee is paid when you accept, by card through Stripe. The monthly fee starts once your setup is live and is billed by card each month. Prices are as shown on your proposal; we are not VAT registered, so no VAT is added.
Our guarantee
Setup fee refunded if it isn't live by the build date we quote; monthly is cancel-anytime. If we miss the date we quoted, tell us and we refund the setup fee in full. If we miss it because we're waiting on something from you (a login, access to an account, a decision), the date moves by the same amount and we'll tell you when that happens.
Cancelling
You can cancel the monthly fee whenever you like by replying to any of our emails or writing to [email protected]. It stops at the end of the month you've paid for. There is no minimum term and no exit fee.
Founding clients
We waive the setup fee for our first founding clients in each town. In return you agree to write us an honest review and let us publish a short case study once it is live. The monthly is the same, and still cancel-anytime.
What's yours
Your website content, your customer data and your accounts stay yours. If you leave, we hand over your website files and export your data in a usable format. Third-party tools you sign up to (for example Xero or Google) stay in your name.
Third-party services
Some of what we set up runs on other companies' services, such as phone lines, calendars and accounting software. We choose reputable ones and keep them running, but we can't be responsible for their outages. Running costs for these are included in your monthly fee unless your proposal says otherwise.